最も有効な BA-201 試験参考書

Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. , Which action should the BA take during the meeting?

• A. Demo the end-to-end solution from the NA implementation.
• B. Review the capability model from the NA Implementation.
• C. Share individual user stories from the NA implementation.

Sprint 1 of 5 has been completed in a Sales Cloud implementation. The business analyst (BA) met with the stakeholders to prioritize the backlog for the next sprint. One of the stakeholders wants to include a medium- priority item. There is still a list of high-priority items that need to be addressed.
How should the BA communicate with the stakeholder?

• A. Q Schedule a meeting to discuss the importance of the item, then re-evaluate all of the items and their priority levels
• B. Q Support the stakeholder in this decision, move the medium-priority item to the next sprint, and inform the development team.
• C. Q Verify why the item is medium-priority, explain the reason, and determine if the item priority was misjudged compared to other items.

Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA):
Case Creation
* Case Triage
* Case Assignment
* Case Management
* Case Closure
Which key attributes should the BA look for when reviewing the process maps?

• A. Cost, timeline, risks, requirements, and opportunities
• B. Case sources, types, volumes, priorities, and reasons
• C. Audiences, scope, inputs, outputs, and resources

The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present ideas for a future state return handling process to the larger project team.
What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?

• A. A prototype for a specific business outcome
• B. Detailed technical documentation with annotations
• C. A story using personas to illustrate potential solutions

The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud see. Management wants key external stakeholders to assist with determining project priorities.
Which external stakeholders to assist with determining project recommend?

• A. Governing bodies
• B. Third-party vendors
• C. Partners and customers